Presented the research findings of a usability study I’ve been working on for the last 4 months! But this is just phase 0, next will be to get these new requests on the right backlogs and get those committed and developed. The beauty of having customer research before development is that now, we are going to build with a clear understanding of customer pain points. Validation still has to happen after the fact, but for phase 1 we have lots of evidence.